Will your server in Cambodia be there for the long haul? The web hosting industry can be particularly prone to fly-by-night companies.
Added to that is the prevalence of resellers that have bulk accounts through a major host and resell their services. If you deal with a reseller, make sure you research the reputation of the reseller and the primary company. Longevity is usually an indication of stability. If your hosting plan is established in the industry you have a better chance of them being there long term so you will not have to move to another company down the line.
Will you get help when you need it? Customer service is sometimes one of those aspects people are willing to compromise so as to get a lower cost. But before you decide this’s not important to you, consider your frustration and potential loss of income if you can’t get help when you need it.
The customer service may include pre sales questions, billing and tech support. Many Cambodia server hosting plans have a variety of methods for you to get answers to your questions so that you can do so quickly and thoroughly. Pick the hosting plan which has the best combination of options that suits to your demands.
Available options include the following:
- Community networking – forums and blogs are a good method to allow users to help one another. This is also a great way to get assistance quickly. Consider the number of active users and frequency of posts.
- Email support – this is typically handled via a help desk system where your query is put into a queue and answered in the order it comes in. Consider the length of time it takes for a response from your hosting servers Cambodia provider and how thorough the response is. Live Internet chat – this’s where you actually chat on the Internet with a representative. Consider amount of time it takes to respond and available times for this service.
- Telephone support – this’s where a live operator will deal with your issues. Consider availability, hold times and knowledge of representatives.
- Knowledge Base/ FAQ – this is simply a listing of popular questions and answers. A good stocked knowledge base can save lots of time so that you can help yourself by searching for the answers to popular questions. Consider the extent of the knowledge base and how often it is updated.